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Delivery & Returns

Delivery Policy

FREE DELIVERY OFFER:

We deliver to any UK address as well as providing International Delivery. Please see our Delivery section for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes; orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products.

Orders require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

A delivery charge is applicable for standard delivery in England, Wales and parts of Scotland. Please see our Delivery Section for full costs.

All delivery deadlines will depend on the address details supplied and stocks being present at time of dispatch. If the items selected are out of stock, you will be notified by telephone or e-mail. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an e-mail address.

We DO NOT offer Next Day or Timed Deliveries to any UK address. No compensation will be given for late deliveries. If however you have not received your delivery within five working days, please contact our customer support on admin@shifacollections.co.uk

We attempt to deliver all orders to the specified delivery address. However if a customer is not at home a card will be left and the parcel will be delivered to a Neighbour, Post Office or returned back to the depot. It is the customer's responsibility to collect it or arrange re-delivery. We will only deliver to the registered card address. If you would like the delivery to be left with your neighbours, please add these instructions at the checkout.  A signature is required on delivery.

If you are not in on the first delivery attempt, a card will be left by our courier company.  Another attempt will be made the following working day, unless otherwise advised by you. After 2 unsuccessful delivery attempts, further delivery attempts will be chargeable or alternatively, the parcels can be collected from the local courier depot. Details can be found on card left.

If a courier is unable to deliver a parcel after several attempts or it is rejected, it will be returned to us. We will then apply an additional charge of £6.00 to cover the costs we have incurred in connection with the undelivered parcel.

PLEASE NOTE: We do not deliver on Saturdays, Sundays and UK bank holidays.

If a parcel is returned as undelivered we will offer a refund for the items only; the postage charge will not be refunded. If you still require the parcel to be resent a further postage charge is applicable.

We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, postcode and telephone number for the customer.

We are not liable to pay refund for late delivery due to delays with the payment of duties and taxes or parcels being seized by authorities, or for delays caused by acts or omissions of customers details or other regulatory agencies.

If you have received your order with missing items, damaged or faulty goods please contact our customer support team by email admin@shifacollections.co.uk within 24 hours of receiving the delivery. No claim will be entertained after this period.

From time to time we may offer special postage promotions and free delivery which will be available online.  These offers are for the Mainland UK only, and exclude in their entirety the Scottish Highlands, Northern Ireland, Isle of Man and the Isle of Scilly. All International/European orders and higher postage delivery areas are also excluded. The postage promotions offered are for standard delivery, and may be available on a differing minimum spend value via our website. Postage promotions and in particular free postage offers are not applicable during sale periods and will be removed from the website without notice.

FREE DELIVERY OFFERS

 

On our free UK delivery offer we will send your item(s) out by a signed for carrier company for which you should receive your item(s) within 2 to 5 working days after dispatched, this will not be a guaranteed service and delivery times can vary. However if your item is urgent and you require a guaranteed service then you have the option of paying £12.00 for 48 Hours special delivery service item(s) will be dispatched the next working day from a confirmed order. This does not include weekends or public holidays. 48 Hours service is removed at busy times or when we are closed, and will also be unbelievable certain times.

Typically we will have your order dispatched within 24 hours of confirmed payment for next day delivery, this is not a guaranteed service as it depends upon the carrier company (this is ONLY for England, Wales and parts of Scotland).

Our standard delivery is charged at £2.99 per order if the value of your order is below £60.00, Orders Over £60.00 is Free Delivery.

When multiple items are purchased together and a free delivery is applied, if one or more items are subsequently returned, we will only refund you for the items returned minus the delivery charge that would have applied with the original order for the kept items.

International delivery only available to USA, CANADA, AUSTRALIA, shipment will be charged at £35.00. All EU shipments will be charged at £25.00 and you could be charged custom duty and tax from your own country of order which is outside of our control and you are liable to pay. We do not provide delivery to any other country outside this list. 

Free International delivery to USA, CANADA, AUSTRALIA, AND EUROPE for all orders over £120.00. If multiple items are purchased together to get free delivery if the complete order is not returned and only part of the order returned the we will only refund the item price minus the delivery charge which you would have had to pay if you purchased goods below £120.00 which is currently as: USA, CANADA, AUSTRALIA, £35.00 and EU £25.00.

PLEASE SEE OUR TERMS AND CONDITIONS FOR FURTHER INFORMATION.

 

RETURNS AND CANCELLATION PERIOD

 

If, for any reason, you wish to do so you have the right to cancel any order you have placed. (Other than in respect of products made to your specification.)

The cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of— 

(a) the consumer, or

(b) a person, other than the carrier, identified by the consumer to take possession of them.

Where the products have been delivered to you, you may cancel them up to 14 days from receipt of your goods, starting from the day after the products were received, in line with The Consumer Contracts Regulations. Products specially made or altered cannot be cancelled.

You can e-mail us at returns@shifacollections.co.uk. If you have contacted us to cancel before delivery of your products, please refuse any delivery attempt by the courier.  If you have accepted delivery and you are in possession of the goods but wish to cancel your order, you must take reasonable care of them.

We will refund you the full amount on complete orders returned. We do not refund cost of returning the goods, in line with our returns policy.  Any orders which are not received in compliance with the above will have the cost of return debited from any refund due.

For instructions on how to return an order, please visit our Returns Section.

 

RETURNS

For any items or orders to be returned a returns authorisation number has to be obtained by either e-mailing us at returns@shifacollections.co.uk which we will then provide you with the number within 48 hours (working days only) or by clicking on the link “returns authorisation” on the bottom of our webpage. Please do not send any items back until you have received the returns authorisation number otherwise no refunds or exchange will be effected due to the returned parcel not having location tracking in our warehouse or not having been linked to an authorised order.

If an item is unsuitable, it can be returned for a refund. Please ensure the goods
have been returned unworn and in saleable condition within 14 days of order cancellation notice.

"The consumer must send off the goods under paragraph (2)(a), or hand them over under paragraph (2)(b), without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader as required by regulation 32(2). of the consumer contracts regulations 2013"

All costs of returning the goods will be incurred by the customer. Only the cost of goods are refundable and not the postage charges.

The item is your responsibility until it reaches us. For your own protection, we recommend you use a delivery service that insures the parcel for the value of the goods. We aim to process all refunds within 14 days.

Note: all products are checked thoroughly before dispatch. Please take care when trying on items of clothing and ensure that you are not wearing make-up, perfume, or a deodorant which may leave marks or a scent on the item.

We will be unable to accept the returns of any items where there is evidence that these instructions have not been followed. Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or negligence.

We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 14 days of receipt. NO refund or returns accepted for any items that has been made for you from our semi-stitched section or any garments that have been altered to fit you. 

Please ensure your returns form is completed in full and any supporting information written on a separate sheet of paper and enclosed in the parcel. If you have misplaced your return form, you can email returns@shifacollections.co.uk and we will email you the form within 48 hours. All items being returned back to us need to be adequately packaged and labelled.

 

Post your parcel to:

Shifacollections.co.uk
Unit 10
97-101 Peregrine Road
Hainault Business Park
Hainault, Essex IG6 3XH.

 

You can return your goods via a Post Office using second class recorded delivery for parcels less than 1kg in weight, thereafter first class recorded. Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received by our offices.

International returns can be made from your local post office or courier company, should you need help or advice regarding this please e-mail us at admin@shifacollections.co.uk

We are unable to provide a free returns service, and therefore customers are required to cover all return postage costs.

Please note that goods received without a RAN will incur delay in refund and may not be refunded.

In an unlikely event of a faulty or incorrect item is received, please contact customer services as above who will issue you the RAN .Please return the item using SECOND CLASS RECORDED DELIVERY ONLY. We will only reimburse the cost amount for this postal service and not for any other postal/courier service. We cannot dispatch a new item until we have received the wrong/faulty item back and inspected its condition.

 

PLEASE SEE OUR TERMS AND CONDITIONS FOR FURTHER INFORMATION.

 

Refunds

Refunds are processed within 14 days of receipt of any returns. A refund can only be issued via the original payment method.

If an item is out of stock or you cancel your order before dispatch a refund is issued within 5 working days. If there is an issue where a refund has not been received please email us on admin@shifacollections.co.uk

Any courier claims can take up to six weeks to refund on return of all relevant paperwork.

During peak periods such as Sales or Festive periods for processing refunds may be slightly longer.

PLEASE SEE OUR TERMS AND CONDITIONS FOR FURTHER INFORMATION.

 

Stock Availability

Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.

We will try to contact you, in the event you are not reachable a refund may be given of the item and your order dispatched.

If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them, the order may not be sent out until we are able to make contact with the customer.

Your card details must match the delivery address. If there is a discrepancy then we will need to verify the card and address match before dispatching your parcel. This may delay the dispatch of your order. We cannot be held liable for delays to deliveries in these cases.

In the event that more than one item is missing we may cancel the order and issue a refund in full.

PLEASE SEE OUR TERMS AND CONDITIONS FOR FURTHER INFORMATION.