Privacy Policy

PRIVACY POLICY

At shifacollections.co.uk we respect your privacy and are committed to maintaining it. Shifa Collections is committed to complying with the GDPR and have published this guide to help you understand how and why Shifa Collections collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our website home page and browse our site without disclosing your personal data. However, when you register with Shifa Collections you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information in one of two ways either directly from you when you register with us or from a third party such as data houses. If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and e-mail address so that we can process and execute your order, notify you of your order status, and inform you of special offers and promotions.

 

 

HOW DO WE USE THE INFORMATION YOU GIVE US?

We use the information you provide us:

  • To administer your account and may disclose your details to our third party service providers for the purpose of processing your order.
  • Occasional notification by post, e-mail or other accessible communication means of products, services, promotions and special offers from Shifacollections.co.uk. We will only contact you by telephone if there is a query regarding your order.

What information is or may be collected from you? 

Our online ordering system uses a cookie to record a unique reference on your computer. We will collect certain information through "cookies" sent to your browser from a Web server and stored on your hard drive:

  • An IP address assigned to the computer which you use
  • The domain server through which you access our service
  • The type of computer you're using
  • The type of web browser you're using

We may collect the following personally identifiable information about you: 

  • Name, e-mail contact, address, city, country, postal code, age, gender, occupation, education

 

We use the information that we collect about you to:

  • Process your orders
  • Manage your account
  • Administer this website.
  • Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  • Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.
  • Help us provide personalized features
  • Tailor our sites to your interest
  • Get in touch with you when necessary

We use contact information internally to: 

  • Direct our efforts for product improvement
  • Contact you as a survey respondent
  • Notify you if you win any contest
  • Send you promotional materials from our contest sponsors or advertisers

We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting payments to debt collection agencies.

WITH WHOM WILL YOUR INFORMATION BE SHARED? 

We will not disclose any of your personally identifiable information to third parties unless: 

  • We have your permission 
  • Special circumstances, such as compliance with legal authorities
  • Required disclosure
  • Credit reference agencies
  • Legal and debt recovery representatives for debt collection and debtor tracing purposes.

 

At shifacollections.co.uk we take your online security very seriously. Full details of how we protect your information are provided below:

 

  • When you place your order your details are stored on our secure server software
  • Your payments are taken through a secure payment gateway to ensure highest security of your details
  • We do not store your payment details anywhere on our website

 

CUSTOMER CONSENT

By using our website you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. 

You can also unsubscribe by e-mailing us on admin@shifacollections.co.uk, or by clicking the link on the e-mail option 'Remove Me from Mailing'. Please ensure you list all the e-mail and postal addresses with which you have supplied us. 

 

We reserve the right to change remove or add items to our privacy policy.

We comply with all aspects of the Data Protection Act and the Consumer Contracts Regulations. We are compliant with PCI DSS, The Payment Card Industry Data Security Standard.